Terms & Conditions

ZUBUN (part of RENTOLIC Group) provides a mobile customer-loyalty and staff time-&-attendance service for venues in the UAE. Customers collect stamps and rewards through the ZUBUN app and Apple Wallet, and venues reach them with push notifications. By creating an account or subscribing you agree to these terms.

Plans are billed per venue, in AED, and exclude 5% VAT:

• Starter — AED 299/month (or AED 2,990/year, 2 months free). Includes up to 300 members and 1,000 marketing push notifications/month.
• Standard — AED 599/month (or AED 5,990/year, 2 months free). Includes up to 1,000 members and 2,500 marketing push notifications/month.
• Multi — AED 1,299/month (or AED 12,990/year, 2 months free). Includes up to 3,000 members and 6,000 marketing push notifications/month.

Subscriptions renew automatically each cycle until cancelled. Prices may change with prior notice; changes never affect the cycle already paid for.

New accounts include a 14-day free trial. Unless cancelled before it ends, the subscription converts automatically to the selected paid plan.

Marketing messages are delivered as push notifications to customers who have installed the ZUBUN app and opted in. Each plan includes a monthly allowance of marketing push notifications.Essential messages about a customer's own stamps, rewards and account are always delivered and do not count toward the allowance.

If the monthly allowance is used up, additional marketing pushes draw from top-up credits, available in packs:

• 1,000 push sends — AED 49
• 2,500 push sends — AED 149

Credits are prepaid and non-refundable; they remain available while the subscription is active. When neither the allowance nor credits remain, marketing pushes are paused until the next cycle or a top-up.

Customers must opt in to receive marketing messages, and opt-out requests are always honoured. The venue is responsible for the content it sends and for complying with Apple's push-notification guidelines and UAE law. ZUBUN may pause or limit sending if message quality, spam complaints, or policy issues put delivery at risk.

ZUBUN processes customer and staff data to operate the loyalty and attendance features, handled in line with UAE PDPL. Venues are the controllers of their customers' data; ZUBUN is the processor. Clock-in/out photos are stored privately and auto-deleted after 60 days.

You can cancel anytime from the billing portal; access continues to the end of the paid cycle. Subscription fees already paid and push credits are non-refundable except where required by law.

We aim for high availability but do not guarantee uninterrupted service, and dependencies (e.g. Apple push-notification and payment services) are outside our control. We may update these terms; continued use after an update means you accept the revised terms.